Kinsei Support

Welcome to Kinsei β€” a logic puzzle of balance. We’re here to help you get the most out of the game.

πŸ“§ Contact Us

Email: support@seppidesign.com

Response Time: Within 24–48 hours

❓ Frequently Asked Questions

How do I play Kinsei?
Fill the grid with numbers so that every row and every column adds up to the totals shown.
  • Values range from 1 to the grid size (5Γ—5 uses 1–5, 7Γ—7 uses 1–7, 9Γ—9 uses 1–9)
  • Numbers may repeat
  • Puzzles are designed to be solved by logic β€” not guessing
Does Kinsei save my progress?
Yes β€” puzzles auto-save when you exit or when the app goes to the background. Open the app and choose Resume to continue.
How do Daily Puzzles work?
Kinsei releases a Daily Puzzle once per day. Past daily puzzles may appear in an Archive depending on your version and unlocks.
How do puzzle packs work?
Puzzle packs are curated sets of boards (often themed by size and difficulty). When you download a pack, it becomes available offline.
How do I remove ads?
Upgrade to Premium in the app to remove all ads and support development. Go to Settings β†’ Premium.
Are there hints or a learning path?
If enabled in your build, Kinsei includes:
  • Techniques β€” a step-by-step guide to deduction patterns
  • Learning Path β€” structured progression from beginner to mastery
Can I play offline?
Yes β€” core gameplay works offline. You may need internet for restoring purchases or downloading packs.

πŸ’Ž Premium

🧾 Purchases & Billing

How do I restore purchases?
In the app, go to Settings β†’ Restore Purchases. Make sure you’re signed into the same Apple ID used to purchase.
I bought a pack/unlock but didn’t receive it
Please email support@seppidesign.com and include:
  • What you purchased (pack name / unlock)
  • Device model + iOS version
  • Kinsei version (Settings β†’ About)
  • Any screenshots if available

Note: Apple manages payments and refunds. For refunds, use reportaproblem.apple.com.

πŸ› Troubleshooting

The UI looks clipped or overlapping
Please email us with your device model and iOS version, and a screenshot if possible. We’ll fix layout issues quickly.
The app crashes or freezes
Email support@seppidesign.com with:
  • What you were doing when it happened
  • Your device model and iOS version
  • Kinsei version (Settings β†’ About)

πŸ“š Additional Resources


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